Customer Success Manager SaaS – Supply Chain Management (m/f/d)

As a Customer Success Manager, you are the primary point of contact for our SaaS customers, guiding them on their journey toward a data-driven and high-performing supply chain. You understand your customers' business objectives and challenges, help them maximize the value of our platform, and identify opportunities for growth and continuous improvement.

In this role, you operate at the intersection of Supply Chain Management, Business Consulting, Data Analytics, and Software Technology. By combining your understanding of business processes, data, and software solutions, you enable customers to make informed decisions, improve their supply chain performance, and realize the full value of our SaaS products.

You will be responsible for:

• Managing and strategically developing your own portfolio of enterprise customers while building long-term customer relationships.
• Guiding customers throughout the entire customer lifecycle—from onboarding and adoption to the continuous optimization of our solutions.
• Understanding customers' business objectives and supply chain challenges and developing tailored solution approaches.
• Conducting Business Reviews, analyzing platform usage, business, and supply chain data, and translating insights into actionable recommendations.
• Advising customers on KPIs, dashboards, and data-driven opportunities to optimize their supply chain performance.
• Working closely with Solution Management and Consulting teams to implement customer requirements and ensure customer success.
• Identifying opportunities for platform expansion, growth, and optimization within the aioneers AIO Platform.
• Capturing customer feedback and actively contributing to the continuous improvement of our products and services.

• Master's degree in Supply Chain Management, Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• Several years of experience in Customer Success Management, Consulting, Account Management, or a similar customer-facing role within a SaaS or enterprise software environment.
• Solid understanding of supply chain processes and a strong interest in digital business models and data-driven software solutions.
• Proven experience managing and strategically developing enterprise customer relationships.
• Excellent communication, presentation, and stakeholder management skills, with the ability to explain complex topics to both business and technical audiences.
• Strong analytical, structured, and customer-focused mindset with a high level of initiative and problem-solving ability.
• Experience with Business Intelligence and analytics platforms such as Microsoft Power BI, Qlik Sense, or comparable dashboarding tools.
• Ability to analyze, visualize, and interpret business, supply chain, and platform usage data to derive meaningful business recommendations.
• Basic understanding of modern SaaS architectures, data models, APIs, and system integrations.
• Ideally, experience with Python for data analysis and transformation, as well as Databricks or comparable data analytics/data engineering platforms.

• Permanent contracts: Shape your future with a company that invests in long-term growth.
• Flexible work setup: Enjoy work-life balance with remote options and flexible hours.
• Mentorship & buddy program: We support you from day one, ensuring you’re guided through your daily tasks and long-term development by inspiring colleagues and role models.
• Equal opportunities, diversity, and transparent career paths: Your potential counts.
• Medical insurance for you and your family: We care about you and your family´s health.
• Unmatched peer quality: A chance to work with some of the best minds in the industry, continuously learn from them and contribute towards larger structure
• An amazing team culture: With flat hierarchy where your opinions are not just valued but acted upon. A culture that constantly encourages you to take ownership and act like an entrepreneur.